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SHIPPING & RETURNS

SHIPPING POLICY

Shipping Policy

At Moctezuma Tres Amigos Nordic, we prioritize the safe and secure transportation of our food products to ensure they reach our customers in optimal condition. Collaborating with our trusted distribution partner, PJ Distribution A/S, we implement rigorous measures to maintain temperature control, stock with good best-before dates, and provide doorstep delivery with comprehensive checklists. Please review the following details regarding our shipping policies:

1. Order Processing

Orders placed through our website or direct contact channels are processed promptly to ensure efficient delivery. Our team works closely with PJ Distribution A/S to maintain the integrity of our products throughout the shipping process.

2. Transportation Security

PJ Distribution A/S specializes in food distribution and adheres to strict standards for temperature control and product handling. With state-of-the-art facilities and specialized vehicles equipped with temperature monitoring systems, they ensure that our products are transported under optimal conditions to preserve their quality and freshness.

3. Stock Management

Our partnership with PJ Distribution A/S guarantees that all stocked products have good best-before dates, allowing us to deliver only the freshest items to our customers.

4. Doorstep Delivery and Checklist

Customers can expect doorstep delivery of their orders, accompanied by a comprehensive checklist to ensure accuracy and completeness. The checklist includes verifying the order contents, confirming product quality, and providing any necessary instructions for handling perishable items.

Returns and Refunds

At Moctezuma Tres Amigos Nordic, customer satisfaction is our top priority. We strive to provide a hassle-free return and refund process for any products that do not meet your expectations. Please review the following guidelines:

1. Eligibility

  • Products eligible for return must be in their original condition and packaging, unused, and accompanied by proof of purchase.

  • Returns must be initiated within [15] days of receiving the order.

2. Return Process

  • To initiate a return, please contact our customer service team at [contact information].

  • Our team will provide you with instructions on how to return the item, including the return address and any necessary forms or documentation.

  • Once we receive the returned item and verify its eligibility, we will process your refund accordingly.

3. Refund

  • Refunds will be issued to the original method of payment used for the purchase.

  • Please allow [15] business days for the refund to be processed and reflected in your account.

Official Distribution Partner: PJ Distribution A/S

Moctezuma Tres Amigos Nordic is proud to partner with PJ Distribution A/S, a leading distributor specializing in food transportation and logistics. With their dedication to quality and adherence to industry standards, we can confidently deliver our products to customers across Denmark.

Contact Information for PJ Distribution A/S:

RETURN & EXCHANGE POLICY

Returns and Refunds

At Moctezuma Tres Amigos Nordic, customer satisfaction is our top priority. We strive to provide a hassle-free return and refund process for any products that do not meet your expectations. Please review the following guidelines:

1. Eligibility

  • Products eligible for return must be in their original condition and packaging, unused, and accompanied by proof of purchase.

  • Returns must be initiated within [15] days of receiving the order.

2. Return Process

  • To initiate a return, please contact our customer service team at [contact information].

  • Our team will provide you with instructions on how to return the item, including the return address and any necessary forms or documentation.

  • Once we receive the returned item and verify its eligibility, we will process your refund accordingly.

3. Refund

  • Refunds will be issued to the original method of payment used for the purchase.

  • Please allow [15] business days for the refund to be processed and reflected in your account.

Official Distribution Partner: PJ Distribution A/S

Moctezuma Tres Amigos Nordic is proud to partner with PJ Distribution A/S, a leading distributor specializing in food transportation and logistics. With their dedication to quality and adherence to industry standards, we can confidently deliver our products to customers across Denmark.

Contact Information for PJ Distribution A/S:

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